The Federal Competition and Consumer Protection Commission (FCCPC) says it is illegal to disconnect a consumer from source of power supply without a 10-day prior notice from the date of bill delivery.
Mr Babatunde Irukera, Executive Vice Chairman of the commission, stated this on Wednesday in Calabar at an electricity consumer complaint resolution platform.
Irukera bemoaned the abysmal service provided by Port Harcourt Electricity Distribution Company (PHED) in Calabar and its environs.
He said from investigation by the commission, PHED had not faired well in the providing of services to its consumers commensurate with their bills.
Irukera particularly described as “oppressive ” PHEDC services to residents of Cross River State.
He said that the reports they received on many issues included mass disconnection carried out by the company without recourse to the law.
“I want to convey to you the incredible displeasure of the people of Cross River , according to them, especially the governor , if they have their way , they will prefer that PHEDC does not operate in the state.
“If this is the view about your business , then I don’t think that business will survive.
“The massive disconnection of communities because of debt is not only illegal, it is outrageous and an abuse of the peoples right. Disconnecting the whole community is oppressive .
“There are people in that same community that are consistent with payment of bills, so it is injustice and unfair to also disconnect them.